Operations - Returns

This guide explains how to manage returns in Distritour. A return is an operation where a client returns products to the carrier or the depot.

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Table of Contents

1. Accessing Returns
2. Returns List
3. Creating a Return
4. Editing a Return
5. Deleting a Return

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1. Accessing Returns

In the left sidebar, navigate to All Operations > Returns to access the return management module.

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2. Returns List

The main page displays the list of all returns recorded in the system.

Table Columns

Column	Description
ID	Unique identifier of the return (clickable to view details)
User	Carrier associated with the return
Client	Client who made the return
Amount	Total value of returned products
Date	Date and time of the return
Distance	Distance between the client and carrier at the time of the operation
Actions	Buttons to edit or delete

Available Filters

• ID — Search by return identifier
• Carrier — Filter by carrier
• Client — Filter by client
• Operation Date — Date range picker
• Depot — Filter by depot

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3. Creating a Return

1. Click the + Add button at the top of the table.
2. Fill in the creation form.

Step 1: Choose Return Type

Option	Description
Retour Dépot	Enable this switch for a direct return to the depot. In depot return mode, no carrier is required.

• Normal mode (Retour Dépot disabled): Select a carrier and optionally a circuit
• Depot return mode (Retour Dépot enabled): No carrier required, the return is recorded directly into depot stock

Step 2: Select Client

Field	Required	Description
Carrier	Yes*	Select the carrier (*not required if depot return)
Client	Yes	Select the client making the return
Circuit	No	Circuit associated with this return (optional, not required if depot return)
Operation Date	Yes	Date of the return
Time	Yes	Time of the return

Important: Once the client is selected, the list of available products automatically appears below.

Step 3: Add Products

After selecting the client, the product list appears automatically:

For each product to return:

• Search: Use the search bar to filter products
• Unit Price: The price fills automatically (modifiable if needed)
• Quantity: Enter the quantity to return using the field or the + buttons
• Dernière Quantité Achetée (Last Purchased Quantity): Shown under each product — indicates the last quantity this client purchased for that product. Useful as a reference when estimating how much to return.
• The Total Amount updates automatically at the bottom of the list

Option: Defective Product

As soon as a quantity is entered for a product, a Défectueux (Defective) toggle appears under that product:

State	Description
Disabled (default)	The returned product is in good condition — it will be returned to stock
Enabled	The product is defective or damaged — it will not be returned to stock and its value is deducted from the benefit

Important: Enable Défectueux for any damaged product to prevent it from being put back on sale in stock. Damaged products are deducted from the benefit and are not returned to stock.

Step 4: Confirm and Save

Before confirming, verify:

• The selected products and their quantities
• The total amount displayed at the bottom

Click Confirmer to finalize the return.

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4. Editing a Return

1. In the list, click the ID or edit button of the return.
2. The form opens with the current data.
3. Modify the desired information.
4. Click Save to apply the changes.

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5. Deleting a Return

⚠️ Warning: Deleting a return is permanent and affects stock and statistics.

1. In the list, find the return to delete.
2. Click the delete icon in the Actions column.
3. Confirm the deletion in the dialog box.

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Change History

Every change made to this record is captured automatically, for example a change to the quantities, prices or items of an operation, or the amount paid.

The changes can be seen in the change history table, on the operation page. For each change, it shows:

• what happened (added, modified)
• the field concerned, with its old value crossed out and its new value
• the user who made the change and the date and time

This lets you know who changed what, and when.

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See Also

• Deliveries - Product deliveries to clients
• Orders - Client orders