Frequently Asked Questions (FAQ)
Find quick answers to common questions about Distritour.
Customization & Business Requirements
Can it be customized to meet specific business requirements?
Yes, we are open to your proposals and will work closely with you to implement custom solutions that fit your needs.
Training & Implementation
Do you offer training to your team during implementation?
Yes, we offer comprehensive training to your team during the implementation process.
Trial & Features
During the free trial period, do I have access to all features?
Yes, you will have full access to all features during the free trial period.
Performance & Data
Can it efficiently handle large volumes of data?
Yes, our system is designed to efficiently handle large volumes of data. It ensures smooth performance even with large datasets, and all data is synchronized and stored in real-time, providing you with accurate and up-to-date information at all times.
Synchronization
The synchronization from the mobile app to the back office is not working, or it takes too long. Why?
Either the carrier has no internet connection, or he has one but it is slow. The mobile app keeps the operations on the phone and sends them as soon as the connection allows it.
To check, open the Carriers list and look at the Last login column (Dernière connexion) of the carrier: it shows the last time his phone connected to the server.
Note: A recent last login does not mean the connection is good or that all the operations have been synced. The phone may have connected briefly while some operations are still waiting to be sent.
Still Have Questions?
Can't find what you're looking for?
- 🔍 Search: Use the search bar at the top of this page
- 📚 User Guides: Check our detailed guides
- 💬 Contact Us: Contact our support team
We're here to help! 😊